Privacy Policy

1. Who we are and how to contact us

Driveways Chelmsford (“we”, “us”, “our”) designs and installs driveways and patios across Chelmsford and nearby areas.
Data controller: Driveways Chelmsford
Email: info@drivewayschelmsford.co.uk
Postal address: The Willows, Dunmow Road, Little Canfield, Essex, CM6 1TA, United Kingdom.

2. What this notice covers

This notice explains what personal data we collect, how we use it, our lawful bases, who we share it with, how long we keep it, international transfers, your rights, and how to contact or complain.

3. The data we collect

• Contact & identity data: name, address, email, phone.
• Project data: property access notes, photos you provide or that we take during surveys, measurements, specifications, drawings, materials chosen.
• Communications: enquiry forms, emails, call notes, feedback, reviews.
• Transactional: quotes, contracts, invoices, payments (we do not store full card details if cards are used).
• Website/technical: IP address, device/browser data, cookie preferences, basic analytics (see Cookies).
• Marketing preferences: opt-in/opt-out records.

4. How we use your data

• To respond to enquiries and provide quotes.
• To plan, schedule and deliver surveys, installations, repairs and aftercare.
• To manage billing, payments and accounting.
• To send service messages (appointment confirmations, updates).
• To send marketing you’ve consented to or where we rely on legitimate interests (you can opt out at any time).
• To improve our website and services (usage analytics and cookie preferences).

5. Our lawful bases for processing

Depending on the activity, we rely on: Contract (pre-contract steps and performing a contract), Legitimate Interests (running and improving our services, balanced against your rights), Consent (e.g., marketing, non-essential cookies), and Legal Obligation (tax and accounting records).

6. Cookies and similar technologies

We use cookies that are strictly necessary for site operation and, with your consent, analytics/measurement cookies to understand site usage. You can withdraw consent or change cookie settings at any time via our cookie banner or your browser.

7. Sharing your data (recipients)

We share data only when needed, for example with:

• Trusted processors: hosting/IT providers, email and form providers, analytics tools, accountants, payment processors.
• Operational partners: subcontractors and suppliers strictly for your project, under confidentiality and data protection terms.
• Authorities/insurers: where required by law or to establish or defend legal claims.

We do not sell your personal data.

8. International transfers

Some providers may process data outside the UK. Where that happens, we use appropriate safeguards (such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses) to protect your data.

9. How long we keep your data

We keep personal data only as long as necessary:

• Quotes and enquiries: typically 24 months from last contact.
• Contracts, invoices and project records: typically 7 years for tax/accounting.
• Marketing preferences: until you opt out or for as long as we maintain a marketing list.
• Website analytics: retained per tool configuration and consent status. We may keep data longer if required for legal claims, warranty, or compliance.

10. Your rights

Under UK data protection law you have the right to: be informed, access, rectification, erasure, restrict processing, data portability, object, and rights related to automated decision-making. You can also withdraw consent where consent is our lawful basis. To exercise these rights, email info@drivewayschelmsford.co.uk.

11. Marketing

You can opt out of marketing at any time by using unsubscribe links in emails or contacting us. If you opt out, we may still send essential service messages about surveys, installations or billing.

12. Security

We use reasonable technical and organisational measures to secure personal data, including access controls, encryption in transit for web forms (HTTPS) and staff/contractor confidentiality obligations. No method of transmission or storage is completely secure; we maintain proportionate safeguards and review them regularly.

13. Children

Our services are intended for adults arranging property works. We do not knowingly collect children’s data. If you believe a child has provided personal data, please contact us so we can delete it.

14. How to complain

If you have concerns about how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO):
Helpline 0303 123 1113; Textphone 18001 0303 123 1113; or write to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. You can also start a complaint or live chat via the ICO website.

15. Changes to this notice

We may update this notice from time to time. We will post the new version on this page and change the “Last updated” date. If changes are material, we will notify you through the website or by email where appropriate.